Alpha Networxx provides support and value added services to the customer to ensure the availability of defined services and business processes in customer’s security environment in accordance to the agreed service levels based on experience, expertise and international standards.
• Authorized Support Partner for market leading vendors
• Certified experts for inhouse and onsite operations
• 24/7 availability
• Security Operations Center and Laboratory Environment
• ITIL Service Management
• Experience from almost 20 years and hundreds of projects
The customer can select Service Levels from those service options:
• Support Services
• Change Subscription for optimization and customization
• Hardware Services and Local Spare Supplies
• Health Check and preventive Maintenance
• Consultancy Subscription
• Managed Security Services
• Monitoring Services
• Technical Service Managers
• Service Level Managers
